How to Deal With an Angry Person
Can you guess what the worst thing is to say to someone who’s angry?
CALM DOWN!
Unfortunately, that’s everyone’s first instinct and often is exactly what’s said. The intention is good. You know that if the angry person can calm down, then it’s possible to talk about the what’s upsetting them and maybe resolve it. The problem is that when you say “calm down”, it just makes them angrier.