Coming Soon.
I’ll be offering online courses starting mid-year in 2021. The first course is near completion, and is entitled How to Listen, Speak, and Be Heard.
Here’s a preview of what’s included:
- The 2 goals of listening
- The 5 layers of a message and how to decipher them
- The 2 styles of communication
- How to become and empathetic detective
- How to deal with confusing messages
- When to listen versus when to problem-solve
- How to be clear and direct
- How to avoid attacking or blaming
- How to ask for what you want or need
- How to figure out if there’s receptivity for what you have to say
- How to know if your listener understands what you mean
- How to move from a position of opposition to collaboration
- How to diffuse anger using the Drill Down Method
- How to evaluate the underlying needs that drive a conflict
- How to work on one problem at a time
- How to use time to resolve complex problems
- How to avoid flare-ups by taking breaks
- How and when to opt out of working on a conflict
- The Do’s and Don’ts of successful communication
- John Gottman’s 4 big No’s
- The value of giving appreciation and how to do it
- A quick guide to remember what works and what doesn’t
- What happens during an emotional hijacking
- How your brain processes emotions
- The two ways you can handle an emotional hijacking
- The types of activities that help you cool down
- What you can do to prevent emotional hijackings